Falettis Grand Hotel Murree

I had a truly wonderful experience at Flatties Hotel! From the moment I arrived, the staff went above and beyond to make me feel welcome. Their warm hospitality and attention to detail really stood out and made my stay incredibly comfortable. The food was absolutely delicious—every meal was thoughtfully prepared and full of flavor. Whether it was breakfast, lunch, or dinner, the variety and quality were impressive. The service throughout my stay was exceptional. The receptionist staff Dilawar was always polite, professional, and eager to help with anything I needed. It’s clear that they take great pride in ensuring guests have the best possible experience. Highly recommended for anyone looking for a memorable stay with great food, amazing service, and a genuinely welcoming atmosphere. I’ll definitely be returning!

Staff is courtious but from the top management to the lower staff needs to be more trained and proffessional.The upper management should wear proper suit and tie with thier names on thier coat or jacket.They should be well groomed.Light music should be in the lobbys and in the corridors,hallways.Breakfast should have a live station for eggs,and cerals should be included.Brown Bread should be added with white bread and the showers should have more pressure,and the gysers should be adjusted properly.Muree because of the global warming becomes too hot in the day time with temperatures exceeding 30 celcius.So Airconditioners should be installed.The Generators should start immediately during power breakdowns,and emergency lights should be installed in every room and lobbys/hallways,corridors. Room serice should be for 24 hours.

The full experience from start to finish was excellent. The rooms were very clean and comfortable also. We had hot water and all the facilities were in working order. The breakfast was very nice and all the food available was of very high quality. I would definitely recommend a stay here if you are visiting Murree and a special mention to Mohammed Bilal and Mr Ali for their brilliant customer service and professionalism.

The breakfast was absolutely delicious, with a perfect blend of flavors and textures. Every bite was a delight, making it a wonderful start to the day! The staff provided exceptional service, ensuring a seamless and enjoyable experience. Their attentiveness and professionalism made a lasting impression, truly exceeding expectations.

It was way better than we expected. Very cery comfortable stay, muzamil at front desk was extremely helpful. Overall a very very pleasant experience